Benefits Access Computer Assistance–Learn More!

A one-to-one meeting with our Volunteer Coordinator to learn more about this role.
The role of this volunteer is to work directly with customers to assist them with computer-based tools to identify available services and benefits to help them achieve financial stability.
Key Responsibilities:
Warmly greets customers, provides basic instructions, explains the process, and responds to all questions
Provides community referrals to assist customers in achieving financial stability
Assists customers in navigating to online resources to complete applications for utility and rent assistance and other benefits as defined
Assists customers in accessing the customer’s personal online email and uploading and attaching documents to applications as needed
Provides detailed instructions to customers for next steps to monitor application status
Maintains log of number of customers assisted and types of applications submitted
If needed, assists at information window answering customer questions and managing paperwork for customer interviews, including making copies, retrieving faxes and emails with required customer documents

Minimum age: 18.