Give Spanish Tech Help at Gresham Library

Do you always get asked by friends and family members to help with their tech issues - and love it? Are you fluent in Spanish and English? Share your tech skills with library patrons who need help with mobile devices, websites, downloading, e-readers, getting started with tech, and more. Tech Help sessions involve working with people one-on-one. Empower patrons by improving their computer skills and their access to information. This is a teaching position; volunteers help the patron find information about using their mobile device or computer and talk them through the steps. The patron will then navigate through the steps themselves.Time commitment: One weekly shift for a minimum of 6 monthsAvailable shifts: Wednesdays 1:00 - 3:00 pmTasks & ResponsibilitiesHelp people use the Internet and assist with their email accountsTeach patron resources related to Microsoft Office, Google Docs, Home Office and other office productivity softwareAssist patrons with learning about personal electronic devices like e-readers, cell phones, laptop computers, tablets and various applicationsHelp people use the library catalog and other library electronic resourcesPlease note, we do not perform repairs or troubleshoot equipment problems or failuresSkills & QualificationsEnjoy teaching people new skills and problem-solving with others.Patience to work with novice computer/smartphone users.Proficient knowledge of basic computer & smartphone components, Internet, and emailProficient knowledge of computer software & smartphone apps, or the desire to learn itAbility to work independentlyEnjoy working with people with diverse educational, cultural and socioeconomic backgroundsExcellent customer service skillsAbility to work with older adultsAge 18 or olderAbility to pass a criminal record check.