WE NEED YOU ! Recovery Client Care Program Service Associate Trainee- High Desert ( In Person)

The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources.The Client Care Program Service Associate supports the recovery of disaster affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).Key Responsibilities:Conduct Intake by interviewing the client and opening a case in RC CareProvide Financial Assistance to qualified clients.Conduct Follow-up and Recovery Planning ServicesProvide Internal ReferralsProvide Community ReferralsAssist with problem-solving and advocacy on requestUse RC Care to document services according to the Client Care Program Standards and ProceduresServices may be provided in person or virtually.Complete the required virtual self-paced training (9 hours of training total)Qualifications:Fully vaccinated for COVID-19 and submission of vaccine status and supporting documentation in Volunteer Connection if participating in in-person activities and/or performing work in a Red Cross facility.Required:Willing and able to volunteer in person in before, during, and/or after a disaster eventAbility to work in a continuously changing environment in which work priorities may change frequentlyComfortable interacting with people from various diverse backgrounds whose lives have been disrupted and many are presenting immediate needsKind, caring, resourceful, and knowledgeableComfortable learning new online case management systemsExperience using Microsoft Office productsAble to serve the client with care, comfort and concernAble to recognize the value that different perspectives and cultures bring to an organizationAbility to stand and/or s