Blood Drive Ambassador - Upson County

The Blood Drive Ambassador will provide excellent and enthusiastic customer service to enhance theblood donor experience. You will engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Finally, you will express gratitude and ensure each blood donor is sincerely thanked for their donation.Greet donors, explain the donation process as necessary and assist with initial intake and hand offsthrough the blood donation processDirect donor to next step of donation or options for future donations if deferred.Model excellent customer service.Ensure blood donors have relevant information and that questions are answered appropriately whilecreating a favorable impression of the blood donation processProvide customer service to donors in the Hospitality Area by ensuring that each donor is recognized forhis/her contribution.Report possible adverse post-donation physical reactions to the collections staff.Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requestedLearn and Share the Red Cross story, including the mission, vision, and valuesResponsible to inform donors of current and upcoming donation promotionsMay make reminder/cancellation calls, re-schedule donor appointments, and perform follow upactivities as directedQualificationsMust be 16 years oldAbility to display the utmost professionalism and communication skillsExtremely comfortable working with people from diverse communities and backgroundsAbility to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.Ability to explain/teach technology to donors and fellow volunteersAbility to regularly commit to schedule, arrive punctually and adapt to a change driven culture.Willingn