Front Desk Volunteer Needed

Help create a welcoming environment by being the first point of contact for Maryland New Directions. While delivering exceptional customer service, the Front Desk Volunteer greets visitors, clients, and employees, answers incoming calls, and responds to inquiries by providing information and directing visitors to appropriate resources.ResponsibilitiesGreet visitors in a welcoming and professional mannerEnsure clients and volunteers sign inManage and direct visitors, guests, and clients and notify staff of guests’ arrivalAnswer incoming calls and transfer to the appropriate staff memberInform visitors or callers of the services that MND offersRegister potential clients for appropriate program opportunitiesDistribute mail to the appropriate MND staffRequirementsDevelop a working knowledge of all services provided at MNDBasic computer and typing skills neededMust be customer service and detail-orientedMust have the ability to use a multi-line phone console or be trainedMust have the ability to:communicate clearlyinteract with a diverse population.remain flexible to the needs of the staff, volunteers, and clients.AvailabilityMND is open Monday-Friday 8:30am-4:30pmSome regular hours will be assigned based on need and volunteer’s availability.Receptionist will fill in when neededNOTE: Training will be provided prior to volunteering independently