Connecting Families to Hope, One Call at a Time - Disaster Action Team Duty Officer

Most of the 60,000 emergencies that the Red Cross responds to each year are local, personal disasters like home fires. Disaster Action Teams (DAT) provide emotional support, financial assistance, and information to help families begin the process of recovery. The Disaster Action Team (DAT) Duty Officer ensures timely activation and monitoring of local and regional DAT responses. The Duty Officer supports the DAT program either at the chapter/territory or region level.
Key Responsibilities:
Leadership - Triages requests received to determine if Red Cross action is required; may decide if Red Cross will respond via DAT.
Uses event triggers such as size, scope, and type of event to escalate the DAT response when necessary.
Works with on-scene DAT leadership to support the response and provide technical guidance.
May support and train new Duty Officers.
Liaises necessary information to leadership and other stakeholders.
May be tasked with composing Initial Incident Reports (IIR) dependent upon regional processes.
Ensures response compliance in accordance with the DAT Standards and Procedures.
Maintains close working relationship with DAT Regional Program Lead, Chapter/Territory DAT Coordinators and Regional RC.
Respond Application Lead to ensure responders are identified and scheduled.
Functional Documents incoming disaster notification and ensures their assignment as the Duty Officer in the call record in RC Respond.
Manages all DAT calls and activities in RC.
Respond and Identifies available DAT responders and dispatches team to ensure appropriate resourcing to meet client needs.
Activates Disaster Health Services, Disaster Mental Health, Disaster Spiritual Care, and Public Affairs when requested.
Maintains ongoing communication with all assigned responders and ensures ti